December 27, 2010

Copyright © 2010 Mid-Hudson News Network, a division of Statewide News Network, Inc.
This story may not be reproduced in any form, by any media, without express written consent.
This includes rewriting, broadcasting and/or printing of material from,
by radio and television stations, newspapers or other media.


Female inmates at Bedford Hills prison to staff DMV call center

ALBANY – Female prisoners at the Bedford Hills Correctional Facility in Westchester County are staffing a Department of Motor Vehicles call center. The facility employs 39 inmates, including 31 full-time and part-time customer service agents, six team leaders and two trainers.

The inmates who participate do not have access to DMV computers and are not able to access any customer data. Inmates convicted of a telephone related crime or credit card or computer fraud are not eligible to work at the center. Calls are monitored at random.

Each call center agent is supplied with a profile book containing all the information necessary to answer general assistance questions such as office hours and locations, identification requirements, the emissions program, and what customers will need and what they should expect before visiting a DMV office.

Anyone who calls in with a question pertaining to customer information, they are transferred to a civilian DMV employee.

The men’s Arthur Kill Correctional Facility on Staten Island also operates a DMV call center, between the two, one million calls are expected yearly with a savings to taxpayers of $3.5 million annually.

In addition to saving money, officials said it will provide job skills for participating inmates.

HEAR today's news on, the Hudson Valley's only Internet radio news report.