Friday
November 27, 2009

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Annual essential services program kicks in for Central Hudson customers

POUGHKEEPSIE - Customers of Central Hudson Gas & Electric Corporation facing financial challenges and whose utility accounts are past due will not have their electric service disconnected this winter under the utility’s annual Essential Services Program.

The program meets the basic heating, lighting and cooking needs of customers who are having difficulty paying their electric bills during the coldest winter months. This year, the program is implemented from December 1, 2009, through March 15, 2010.

While the program is in effect, an Essential Service Apparatus will be attached to an electric meter on a past due account to provide sufficient energy to operate the heating system, some lights, a refrigerator and an electric stove burner on a limited basis.

If a customer uses more that a predetermined amount of electricity, the apparatus interrupts electric service, warning that the limit has been exceeded. The monitoring device can then be reset by the customer to restore service for those limited needs.

All of the utility’s existing notification procedures, including reminder notices and telephone and field contacts, will be completed before an Essential Services Apparatus is installed.

Customers experiencing a financial hardship are also encouraged to seek assistance by applying for a Home Energy Assistance Program (HEAP) or an Emergency HEAP grant through their local Department of Social Services or Office for the Aging. Customers eligible for HEAP grants may also qualify for Central Hudson’s Powerful Opportunities Program, which provides temporary financial relief together with energy conservation measures and energy education through EmPower New Yorksm, a service offered by the New York State Energy Research and Development Authority.

 


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